✧^✦ Terms of Service ^✦✧

By commissioning Kitto_jpg, you agree to the following...

1. Prices and terms of service (TOS) are subject to change over time.2. Revisions are possible but should be used with caution. Too many minor revisions may prolong the project and mentally drain the artist over time, which might reduce the overall quality. To avoid this, please review each revision carefully and include all desired changes at once.3. Once the model is far into the process, changes to details may incur an additional fee.4. You must be above 18 and have sufficient funds to purchase digital goods. Under no circumstances will you issue a chargeback for the commission.5. I reserve the right to refuse a commission.6. I do not allow any of my work to be used for NFTs or cryptocurrency purposes under any circumstances.7. I do not allow any of my work to be uploaded or used for AI training.8. My name kitto_jpg must be properly credited in the bio, about page, or post, except as stated in #11.9. If you wish to edit my illustration work (e.g., color changes, distortion, adding backgrounds or elements), you must discuss the details with me first. Do not modify my work without my consent.10. If you need to sell my work for any reason, you must discuss it with me first. The selling price should NOT be higher than the original commission price. I will also need the new buyer's contact information.11. I do not wish to be associated with NSFW themes. Please do not credit me on NSFW sites..12. I will accept new rigging add-on requests for models made within one year. However, I reserve the right to refuse add-on requests for models created over a year ago. See Q&A #4 for more details.

✧^✦payment/Refund policy ^✦✧

✦ All prices are in USD. Payments will be handled through Vgen or Ko-fi.(click to see link)✦ II will only accept commissions through Vgen or Ko-fi✦ All prices listed on Vgen are base prices. Extra fees will apply for complexity, add-ons, extra revisions (see TOS #3, Q&A #10), PSD examinations, etc. I will discuss these with the client before any transaction is made.✦ Commercial usage fees for Live2D commissions are included in the marked price. Illustrations are for personal use only. An extra fee will be charged for commercial usage (see Q&A #9 for details).✦ A 10% down payment of the total commission fee is required to be placed on the waiting list.✦ For rigging-only commissions, PSD files must be examined. The examination fee is $6, which will be deducted from the full price. If the model is not properly cut, an adjustment/cutting fee (5%-35% of the total price, depending on the complexity) will apply.✦ A 30% fee will apply for rush orders.✦ PSD examination fees and down payments are non-refundable.✦ Full refunds are not available. If a refund is requested, the refunded amount will be proportionate to the amount of work not yet completed. Payment service fees, PSD examination fees, and down payments are non-refundable.

✧^✦ Work flow ^✦✧

• Waiting list

Approximate delivery times (does not include waitlist or communication time):

1. When commission slots are open, you can place a request through Vgen.
2. Any extra add-on fees made after the request will be handled through Kofi.3. After submitting your request, I will review it and reply with a quote within 2 days (longer if there is a high volume of requests).4. For rigging-only projects, PSD files must be ready for rigging (well-separated layers). Improperly cut models will incur a correction fee (5%-35%, depending on complexity). If there are too many changes, a 1%-5% assisting fee may apply for me to assist the artist in preparing the PSD.5.A 10% down payment is required to be placed on the waitlist.6. Commissions are completed based on the deadlines specified in the request form or the request submission time.7. A 30% rush fee will apply if you want the project completed within 3-20 days of submission.8.Clients will receive progress updates every 1-3 days once the project begins. Updates may include screenshots or videos, and clients may choose their preferred communication platform (e.g., email, Discord, Twitter).9. Discord streaming is available for all VTuber projects—feel free to request it!10. By default, I assume the client allows me to post work-in-progress updates on social media. If you wish to remain anonymous or keep work in progress or showcase videos hidden before debut, please let me know.
- 20% NDA fee applies if you do not want posts until after your debut.
- 80% NDA fee applies if you do not want me to post anything at all.11. I am open to changes during the sketch stage (especially for character design). However, please avoid major concept changes after the sketch is approved. After the sketch, clients are allowed two free minor changes for each revision (see Q&A #10).12. Provide all necessary references before the project begins to avoid additional revision fees.13. Additional outfits, items, hand poses, expressions, or hairstyles requested after delivery must go through the waitlist process again.14.I can help set up models in VTube Studio and answer any Live2D-related questions.15. I will make a showcase video/PNG for all new models. If you do not want this posted before your debut, let me know. However, I will post it on VGen for my portfolio unless a 20% NDA fee is paid.If you would like me to fix any issues on the model—feel free to reach out!

✧^✦ Q & A ^✦✧

1. Can I separate my payment into four installments?

Yes,However, a minimum 10% down payment is required to be placed on the waiting list (according to the quoted price).
After this, if you’d like to pay the rest in partial payments, you can. However, I will only work up to the amount of payment received.For example, if I have received 60% of the commission fee, I will work up to 60% of the project’s progress. I will not continue until further payments are received. As a result, this may extend the delivery time, so please understand.If a payment is received while I am working on a different project, I will finish that project before continuing with yours.I’m flexible with other payment plan options too, so if you need more time, let me know.

2. Can I change my design after being put on the waiting list?

Yes, if it’s only a small change.
No, if you want to change the character completely.

3. Can I add add-ons after being put on the waiting list?

Yes, but only if the changes are minor and won’t affect my commission schedule.
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If the add-ons will delay the delivery time, a 30% rush fee will be added for that portion.
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Alternatively, you can submit a new request for the add-ons during the next commission batch.
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Please communicate with me first!

4. Can I request add-ons for my model in the future?

Yes and no.
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I will accept new rigging add-on requests for models completed within one year.
However, I may not accept requests for add-ons to models older than one year.

5. Can I get a half-body model now and upgrade it to a full-body later?

Yes.
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Please note that the price may increase between the time your half-body model is completed and when you request the full-body upgrade.
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For example, if my full-body rigging price is $700 when you request the half-body model, but it increases to $1,000 by the time of the upgrade, the additional $300 will apply.

6. Do you accept male model commissions?

Unfortunately, not at the moment.
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Feminine body types and shota body types are okay. Chibi male models are also okay.
Send me a reference, and I’ll check if I’m interested!

7. When will you open more commission slots?

I usually open commission slots every 3–4 months.Please join my Discord
and turn on the <comm status> role to get notifications.or follow my Twitter/Vgen

8. What happens if I want to cancel my commission? Can I get a refund?

The 10% down payment is non-refundable.
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If I have not started your commission, I will refund the rest of the paid fees.
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If work has already begun, I can only refund the portion of the payment for work that hasn’t been completed.
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I will export and deliver the work you’ve paid for, but I cannot hand over the raw rigging file. If you’d like the raw rigging file, an additional 25% fee will be charged.

9. What is considered commercial usage?

Anything posted on social media to promote a brand is considered commercial usage. A 1.5x commercial fee will apply.
For example: streaming schedules, random Twitter interaction posts, or "starting soon" screens.
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If you’d like to commission a piece for merchandise, such as keychains, prints, or mousepads, a 2x commercial fee will apply.Printing something as a gift or for yourself is considered personal usage.

10. What is considered a minor change?

Minor changes are adjustments that don’t require erasing and redrawing parts. Examples include:Art: cColor adjustments, shading adjustments, opacity changes, small movements, or making an object longer, bigger, or smaller.
Rig: Lowering or increasing movement, changing movement directions, opacity changes, adjusting movement speed, or fixing bugs..
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Big changes that may incur an extra fee include:Art: Changing the background idea entirely, changing the outfit or hair entirely, changing hair flow, adding an object, altering the pose, or moving an object to another place.
Rig: Changing the movement to mimic a specific reference (e.g., a video), switching movement styles, or undoing a previous major change.

11. Can I get the raw file?

I can send you the PSD file.
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If you’d like the raw rigging file, an additional 25% of the commission fee will be charged.
For models over one year old, if I’m unable to make add-ons for you, I can provide the raw rigging file upon request at no additional charge.

12. Can you put me on the waitlist for your next opening?

No.
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Please wait for an available commission slot and submit a request through Vgen.
I will only place commissioners on the waiting list after receiving partial payment.
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Rush orders are the only exception.

13. What is VBridger? Do I need it?

VBridger is a tracking enhancement tool for VTube Studio that allows riggers to add extra movements not provided by VTube Studio.It is often used for more accurate mouth tracking.I recommend it if you want your model’s mouth to closely reflect your real mouth movements.(You will need to purchase Vbridger on Steam).

14. What is the referral program?

Kitto Referral Program: Earn Discounts on Your Next CommissionHow does it work?
When a new commissioner submits a request on Vgen, have them fill out your name in the <Referral> section.
After their commission is delivered, you will receive a discount on your next commission equal to 5% of their commission fee.- This offer is only available to Kitto’s clients.
- You cannot edit your referral after the form is submitted.Example:
<A> referred their friend <B> to Kitto,
<B> commissions a model for $1000,
After delivery of <B>'s model, <A> receives a $50 discount toward their next commission.• Discounts stack with each successful referral
• There is no limit on referrals or total discounts.

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